Our complaints handling procedure seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of customer complaints so that, where appropriate, we can make evidence-based decisions on the facts of the case. This procedure aims to help us ‘get it right first […]
Refugee homelessness charity, Positive Action in Housing, has condemned plans by Rupert Soames’ Serco group to evict 300 asylum seeker families and lone men and women, many of whom are fleeing war or persecution in Syria, Iraq and Afghanistan, onto the streets of Glasgow. Robina Qureshi, Director of Positive Action in Housing, said: “I have […]
Pauline McNeill MSP is no doubt making a sincere and admirable call for annual visits to Dungavel. However, unless these are unannounced , MSPs will simply become part of the PR of a prepared visit.
Shabaz’s mother remains in Syria caring for elderly relatives and doesn’t know what has happened to her son as her husband can’t bring himself to tell her. But, he says, she knows something is wrong. The guilt of what happened to their son weighs heavily on him. As he himself says, “We ran from death in syria. We came to Scotland to live, not to die”. Many members of their family are fragmented all over the world because of this refugee crisis, enduring suffering still. There is no normal, no standard of living to achieve, there is just getting to the point of being treated with basic human dignity seems to be a feat of itself. In a way, they are a symbol of what’s happening in Syria.
May 3rd 2018 update – Good news – after some social media coverage, the home Office has agreed to let Bunmi work for six months while they look at her case. she has two chidlren born and bred here, one of whom has a British citizenship, the fairest thing would surely be to grant indefinite leave […]
Amazon’s “scorched earth capitalism …” can only result in tears …. A few days ago we wrote to our supporters asking you to support our work by buying from Amazon Smile – a new idea of Amazon’s to give 0.5% of the price of some goods to charities. We have decided to withdraw from Amazon […]
“As we go about our day to day work, the people we try to help rebuild their lives speak of feeling constant fear from government policy and on the streets and in peoples faces. And equally, I know I fear for my own family, my community and wider society. Will one of us be targeted? […]
Karin Goodwin, Sunday Herald THE multi-national corporation Serco, which provides housing to asylum seekers, has been accused of trying to force refused refugees – including families with children – out of their homes using harassment and bullying rather than the eviction process laid down by Scottish law. The claims come from leading Scottish refugee and […]
As a charity directly helping vulnerable refugees, migrants and minorities we call on public bodies to STOP downplaying the experience of racism in Scotland. Racist and religious hate crime is by far the most prevalent of ALL hate crimes in Scotland and we are sick and tired of this issue not being accorded the high […]
Our work to bring Sudais Asif to Scotland for lifesaving treatment makes it to the front page of today’s Herald magazine . Sudais was brought to Scotland as a result of a campaign by Positive Action in Housing (SC027577) – the Baby Mohammad Appeal. Our interventions led to the then health secretary Alex Neil agreeing […]