Complaints procedure

Posted Posted in Uncategorised

Our complaints handling procedure seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of customer complaints so that, where appropriate, we can make evidence-based decisions on the facts of the case. This procedure aims to help us ‘get it right first […]

Serco’s plans to evict 300 asylum seekers onto the streets of Glasgow

Posted Posted in Campaigns, destitute asylum seekers, news, news archive

Refugee homelessness charity, Positive Action in Housing, has condemned plans by Rupert Soames’ Serco group to evict 300 asylum seeker families and lone men and women, many of whom are fleeing war or persecution in Syria, Iraq and Afghanistan, onto the streets of Glasgow. Robina Qureshi, Director of Positive Action in Housing, said: “I have […]

Day 9: A better day for Syrian Refugee, Shabaz

Posted Posted in appeals, Campaigns, Comment, news, news archive, Room For Refugees

Shabaz’s mother remains in Syria caring for elderly relatives and doesn’t know what has happened to her son as her husband can’t bring himself to tell her. But, he says, she knows something is wrong. The guilt of what happened to their son weighs heavily on him. As he himself says, “We ran from death in syria. We came to Scotland to live, not to die”. Many members of their family are fragmented all over the world because of this refugee crisis, enduring suffering still. There is no normal, no standard of living to achieve, there is just getting to the point of being treated with basic human dignity seems to be a feat of itself. In a way, they are a symbol of what’s happening in Syria.

Bunmi

A 43 year old care home worker and single mother is about to lose her job and home because of the hostile environment

Posted Posted in appeals, archive, Campaigns, Comment, destitute asylum seekers, Destitute refugees and asylum seekers, news, news archive

May 3rd 2018 update – Good news – after some social media coverage, the home Office has agreed to let Bunmi work for six months while they look at her case. she has two chidlren born and bred here, one of whom has a British citizenship, the fairest thing would surely be to grant indefinite leave […]

Refugees claim they are being intimidated from their homes after Home Office rejects right to stay in Scotland

Posted Posted in Comment, news, news archive

Karin Goodwin, Sunday Herald THE multi-national corporation Serco, which provides housing to asylum seekers, has been accused of trying to force refused refugees – including families with children – out of their homes using harassment and bullying rather than the eviction process laid down by Scottish law. The claims come from leading Scottish refugee and […]

Saving Sudais

Posted Posted in archive, news, news archive, Uncategorised

Our work to bring Sudais Asif to Scotland for lifesaving treatment makes it to the front page of today’s Herald magazine . Sudais was brought to Scotland as a result of a campaign by Positive Action in Housing (SC027577) – the Baby Mohammad Appeal. Our interventions led to the then health secretary Alex Neil agreeing […]