Complaints procedure

Posted Posted in Uncategorised

Our complaints handling procedure seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of customer complaints so that, where appropriate, we can make evidence-based decisions on the facts of the case. This procedure aims to help us ‘get it right first […]


Posted Posted in Comment, news, Uncategorised

230 households have stepped forward from our Room for Refugees Scotland Register, offering to take in unaccompanied child refugees. 14 potential host families will be attending Glasgow City Councils drop ins next week in the City Chambers. There are 32 households in Edinburgh and many in other local authority areas too. For more information email […]

Fundraise for us

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Many refugees arrive without adequate clothing or shoes and urgently need sleeping bags, shelter and food. You may want to do your own fundraiser to help support our work in providing warm, dry and safe conditions. Whether it’s a fun run or a cake sale, every little bit helps. You can create your own fundraiser page for Help Refugees […]

‘I have met some nice people I am still friends with, and it makes you feel good doing something for other people’

Posted Posted in Comment, Uncategorised

February 21, 2016 Sunday   Scotland took pride in offering a home to a disproportionate number of refugees when the UK Government agreed to house 1,000 of those fleeing from the Syrian crisis at the end of last year. However, away from the spotlight of those forced to flee the fighting in the Middle East, […]

UK wide refugee hosting scheme – national database

Posted Posted in news, Uncategorised

Positive Action in Housing’s refugee hosting scheme has gone viral and UK wide, Scotland, England and Northern Ireland… We have hundreds of volunteers signing up to our refugee hosting scheme, hundreds signed in the last 12 hours  and growing.  This builds our capacity considerably and we are determined to respond. Building capacity | we are looking […]

advice service

Posted Posted in Uncategorised

We  offer free, independent, multilingual and culturally sensitive advice, information and practical support to people from migrant, refugee and minority ethnic communities anywhere in Scotland. We also offer free telephone and email support to organisational members who want advice on the rights and entitlements of refugees and migrants, or help for their tenants, members or service users. […]