Information for caseworkers wishing to refer


As of October 30th 2017, Room for Refugees has 6,700 refugee hosts all over the UK (and parts of the USA). We have arranged over 42,000 nights of shelter since the the global refugee crisis went viral in September 2015. In that time our volunteers have accommodated hundreds of men, women and children and helped keep people safe and together in order that they can get the breathing space to resume their difficult journey to secure leave to remain here and start to build their lives.

Sunny Singh helps Hamza understand and sign his hosting agreement.
Caseworkers wishing to make a referral for crisis awards or hosting should apply for an online account here
If you already have a Caseworker account  log in here to make a referral.
How to refer someone to Room for Refugees
Each paid caseworker who intends to make a referral should first register 
Once the account is approved, usually within a day or so, read all the guidance and make your first referral. (For especially urgent vulnerable cases, email first to say you need an account quickly).
We will then assess the referral and search for suitable hosts.
Once a host(s) is identified we will contact you and start the screening process. (For caseworkers who are new to the scheme, we advise you to read all the information that you are sent so you are clear about your responsibilities, before, during and at the conclusion of the hosting arrangement).
Once an arrangement is agreed upon we will issue a personalised hosting agreement and monitor the stay with the caseworker, host and guest until the caseworker achieves a positive resolution.

How it works

Room for Refugees is a last resort emergency hosting programme for vulnerable refugees and those seeking refuge who are at risk of destitution.

The hosting process gives an invaluable opportunity for refugee support agencies to work on cases and stabilise clients so that they are able to re-access public funds or even resolve their case so that the right to live in the UK is granted to them. We also work with social workers from local authorities seeking loving homes for Unaccompanied Asylum Seeker Children.

The programme has been running for 15 years and has established procedures to make hosting a safe and rewarding experience for everyone.

We have hosts with spare rooms, granny flats, separate homes or caravans to offer to potential clients. We also have hosts who let rooms through AirBnB and offer is free rooms.

Basically, our hosts are offering free temporary spare rooms in their homes, self contained flats or separate residences to those seeking refuge in this country while they attempt to resolve a crisis situation and build new lives. Our hosts tend to be highly educated about the refugee crisis. Many understand the impact on those already in the UK; delays with the Home Office in getting their status processed properly so that they can go into work, pay taxes and rebuild their lives.

Our online system – REFER – lets caseworkers from refugee and migrant support organisations quickly find suitable hosts for their clients. We primarily assist refugees and those seeking asylum or leave to remain in this country who have no accommodation or recourse to funds.

We provide caseworkers with a simple online form to refer new clients for the first time. You can also refer previous clients again for hosting with another volunteer, perhaps towards the end of a stay or if circumstances have changed. We also provide a history of all your past clients you have referred in the past, so you can see the progress and outcome of previous and ongoing cases.

Once the referral is accepted, our staff will conduct a systematic search of potential hosts. This could take a few hours or a day or two depending on the case. We will then approach potential hosts.

When a host indicates they are available, we provide you their details. Guidance is provided on this. After you have met the host with the client, the host will decide, usually within a day, whether to accept your client as a guest. this also gives time for your client to understand that they would potentially be living as a guest in the host’s home, and according to their house rules, i.e. they will not be tenants and have no rights of residence.

When a host agrees to take your client as a guest, you would accompany your client to their home to discuss and sign hosting agreement and code of conduct. Scans of hosting agreements and photographs are also requested of the host and guest, and the bedroom space for our internal records.


Our work has been highlighted world wide. The Guardian newspaper did a photo essay about some of those we have assisted and you can read about it here. The Borgen Project has urged people to host refugees through our programme. We worked with Magnum Photos and their photojournalists. An up and coming exhibition entitled Magnum Retold  is happening here. Our work has also been highlighted in The Private Eye, The Independent, The Sunday Herald, Reader’s Digest, The Herald, The Scotsman, The BBC, Radio 4. And we are currently working with award winning photographer Robert Perry to document a visual history of the people we support towards independence.

Frequently Asked Questions

Who are you?

A small charity doing a big thing.”

That’s how one of our founding members, David Orr, CEO of the National Housing Federation described us! So true!

Room for Refugees is a hosting programme. It was pioneered in 2002 by a small registered charity based in Scotland – Positive Action in Housing (SC027577). We have 15 years expertise in safe hosting of vulnerable people from refugee and migrant communities in the homes of volunteers.

Note: Room for Refugees should not be confused with any similar sounding new hosting programmes. We operate very differently from other programmes.

Who will you accept as a referral?

Anyone seeking refuge, asylum or leave to remain in this country is eligible. The important point is that they are destitute or homeless without any alternative accommodation and are actively engaged in finding a resolution to their homelessness situation and/or legal case. Caseworkers should be confident that their clients can live peaceably as temporary guests in someone else’s home, contribute to the household by helping with simple chores, meals and according to their host’s house rules.

Who will you not accept as a referral?

Anyone who has a background of criminality or violence, severe mental health problems, or who abuses drugs or alcohol or any other substance, or who poses a potential risk to the host will probably not be suitable.

Are all your hosts DBS/CRB/PVG checked?

No. Some of our hosts are disclosure checked and some aren’t. However, we encourage all hosts who are not checked to start the process of being checked for disclosures. However in an emergency hosting situation with no alternative, it’s a careful balancing act and we will work with the guest’s caseworker so we are all satisfied that the placement is safe and can work. We will expect caseworkers from refugee support organisations and local authorities to risk assess the potential match and do their own screening for risk when a potential match is being considered. We also request character references from reputable sources and do identity checks to establish identity and current place of residence. If the potential guest is a vulnerable person and/or includes children, then we will insist on enhanced disclosures.


Our list of referral partners at the time of writing (October 2017)

Aberdeenshire Council
Achieving For Children
Action for Refugees in Lewisham
AFRIL (Action for Refugees in Lewisham)
Ahlan Wa Sahlan
Alison Thewliss MP
Amina Muslim Women's Resource Centre
Ashford Place
Ashley Community Housing
Athena Refuge
Athena Service
Bail for Immigration Detainees
Birmingham Hall Green constituency
Blue Door Project
Blue Mountain (Arch)
Body and Soul
Bridges Programmes
Brighton Migrant Solidarity
Bristol Citizens Advice
British Red Cross
British Red Cross (Bristol)
British Red Cross (Chelmsford)
British Red Cross (Leeds)
British Red Cross (Leicester)
British Red Cross (London)
British Red Cross (Luton)
British Red Cross (Maidstone)
British Red Cross (Milton Keynes)
British Red Cross (Newport)
British Red Cross (Plymouth)
British Red Cross (Sheffield)
British Red Cross Refugee Services (Glasgow)
British Red Cross Refugee Support
British Red Cross, Leicester Refugee Services
C4WS Homeless Project
C7 Church 
Cadder Housing Association
Carlisle Foodbank
CEO - Cambridge Ethnic Community Forum
Children and Families Social Work, Falkirk
Clyde Nursery and Children's Centre
Community Infosource
Con Cunningham Solicitors
Coram Voice
Cornerstone Day Centre
Creative Youth Network 
Darla Eno
Destitution Project 
Devon and Cornwall Refugee Support
Drumchapel Citizens Advice Bureau
Drummond Miller
Duncan Lewis Solicitors
Duncan Lewis Solicitors 
Ed Miliband MP
Ella's Home
Ethnic Minorities Law Centre
Freedom From Torture 
Freedom From Torture North West
Freedom from Torture Salford
Gatwick Detainees Welfare Group
Glasgow City Mission
Glasgow Clyde College
Glasgow Night Shelter
Glasgow Psychological Trauma Service NHS GG&C
Glasgow Vineyard (Storehouse)
Gloucestershire Nightstop
Govan and Craigton Integration Network/ The Unity Centre
Great Chapel Street Surgery NHS
Hackney Community College
Hackney Doorways
Hackney Migrant Centre
Hackney Winter Night Shelter
Haringey Migrant Support Centre
Helen Bamber Foundation
Homelessness Prevention Initiative - Central and North West London NHS Foundation Trust
Hope Housing
Hope housing trainning and support
Humanity Crew
Independent - Catherine Wren
Integrated Care Network
Islington Centre for Refugees and Migrants
Jaycon Solicitors
JHM Global Scotland
Just for Kids Law
Kent Refugee Action Network
Kirsten Oswald MP
Lanarkshire Rape Crisis Centre 
Latta & Co. Solicitors
Lewisham Refugee and Migrant Network
Margaret Ferrier MP
Martha House
McGlashan MacKay Solicitors
Medical Justice
Migrant Help
Migrants Organise
Migrants Organise 
National Youth Advocacy Service
New Hope
NHS - GMMH mental health trust
NHS and friends
NHS Greater Glasgow & Clyde
NNLS Drop in
No Second Night Out (North Hub)
No Second Night Out (West Hub)
North Ayrshire Council
North East London Migrant Action
North of England Refugee Service
Nottingham and Nottinghamshire Refugee Forum
One Housing Group
Oxford City of Sanctuary and Emmaus Oxford
Paiwand Afghan Association
Paragon Law
Paul Hamlyn Foundation
positive action
Positive Action for Refugees and Asylum Seekers
Positive Action in Housing
postive action in housing
Praxis Community Projects
Prisoners of Conscience Appeal Fund
Project 17
RAY -Refugee Action York
REACHE North West
Refugee Action
Refugee Action Kingston
Refugee Connection
Refugee Council
Refugee Radio
Refugee Support Devon
Refugee Survival Trust
Revive Manchester
RH & Co. Solicitors
Riverhouse Trust
Rochdale Boroughwide Housing
Room to Heal
Room to Heal 
Rt. Hon. Ann Clwyd M.P.
Saheliya Glasgow
Sante Refugee Mental Health Access Project
Scottish Detainee Visitors
Scottish Disability Equality Forum
Scottish Guardianship Service
Scottish Refugee Council
Shelter from the Storm
Side by Side with Refugees
sikh Sanjog
Slough Refugee Support
SOAS Detainee Support
SOAS, University of London 
Social Work Services, Glasgow
South London Refugee Association
Southwark Day Centre for Asylum Seekers
Southwark Law Centre
St Andrew Community
St Andrews Church Bo'ness
St Mungos
St Mungo's
Stepping Stones for Families
Streatham Drop-in Cemtre for Asylum Seekers and Refugees
Sussex Beacon
TARA Service
Terrence Higgins Trust
Thames Reach homeless organisation
The Baobab Centre
The Children's Society
The connection at St Martins
The Connection at St Martin's
The Connection at St. Martin's
The Connection at St.Martin's
The Entrepreneurial Refugee Network *TERN
The Hummingbird Project
The Marie Trust
The Migrant's Law Project, Islington Law Centre
The Passage
The Passage 
The Recovery Hub Ipswich
The Rock Trust
The Salvation Army
The Unity Centre
The Worldwide Tribe
Trinity Centre 
Trust Women's Project
United Church, Dorchester
unity centre
Verne Visitors Group
Victim Support
Voices in Exile
Watford and Three Rivers Refugee Partnership
Waverley Care
Waverley Care African Health Project, Glasgow 
West Dunbartonshire Council
Wilson Solicitors LLP
Women for Refugee Women
Young Roots