Lifeline Service

The Lifeline Service aims to prevent and alleviate the destitution of refugees and people seeking asylum.  This free, independent and multilingual service assists families and individuals to overcome crisis

situations and progress towards long term stability, independence and resolution of their status.

We help our clients through drop in surgeries, one to one casework and referrals.  There are three main lifesaving strands of our service:

  • Advice, information and casework assistance to assist those who are at risk of destitution anywhere in Scotland, the UK and Europe.
  • Crisis grants to help the most vulnerable, women, children, the elderly and sick progress towards independence
  • Shelter provided by “refugee hosts” in their own homes (please see more information under Rooms for Refugees)


Free, independent and multilingual advice

We provide advice and information to people from refugee, asylum seeking, migrant and ethnic minority communities on:

  • Homelessness and housing problems
  • Human Rights and Welfare Rights
  • Crisis Grants
  • Emergency shelter
  • Racial harassment
  • Money Skills

This service can be accessed through our specific drop-in clinics in Glasgow or through our outreach surgeries.

Drop-in Clinics

At Positive Action in Housing Ltd , Floor 6 (Press 9 at the door), 98 West George St, Glasgow G2 1PJ.

We offer a range of specific drop-in sessions which you can also download:

Syrian Community:  Wednesdays 10.30am – 12noon

EU Migrants: Thursdays 2pm – 4pm

Housing Advice: Wednesdays 2pm – 4pm

Destitution Advice: Tuesdays 2pm – 4pm, Thursdays 10am – 12noon

Welfare rights & money advice: Wednesdays 10am – 12noon

Outreach Surgeries

We offer a range of multilingual outreach surgeries held in and around Glasgow and Hamilton.  To find out where and when they are held and who to call, please see our Outreach Surgeries Timetable.

In 2015-16 we provided emergency support (food packs, crisis grants and shelter) to 408 families and individuals.  We issued 467 crisis payments to destitute people visiting the Night Shelter and we gave practical advice to 269 people over two days attending our Winter Destitution Surgery.  As a result of our work, 372 families overcame their crisis situation.