Training

Open Training Courses 2019-20

Here’s our new timetable for open course training in 2019-20 – below is a summary of each course.
To book a place, please click here or on the link after each course summary and complete the details requested. See terms and conditions at the end of this web page.
All half-day open courses cost £100 per person including refreshments. (£50 for members of Positive Action in Housing).

In-House Training Courses 2019-20

All open courses can be delivered in-house for your organisation. In addition the following Equality and Diversity Courses can be delivered in-house
Equality and Diversity in the Workplace
Equality and Diversity in Service Delivery
Interpreting Culture
**NEW* Communicating Through Interpreters
For further information or to discuss tailor made in-house training please call Iain Chisholm on 0141 353 2220 (Monday – Thursdays) or email  your requirements to training@positiveactionh.org
Course
Venue
Date
Time
Rights and Entitlements of EEA Nationals
Volunteer Edinburgh Main Office
30th April 2019
9.30 am – 12.30 pm
Rights of Refugees and Asylum Seekers
Volunteer Edinburgh Main Office
30th April 2019
1.30 pm -4.30 pm
Rights and Entitlements of EEA Nationals
PositiveActionH Office Glasgow
14th May 2019
9.30 am – 12.30 pm
Rights of Refugees and Asylum Seekers
PositiveActionH Office Glasgow
14th May 2019
1.30 pm -4.30 pm
Rights and Entitlements of EEA Nationals
Stirling
28th May 2019
9.30 am – 12.30 pm
Rights of Refugees and Asylum Seekers
Stirling
28th May 2019
1.30 pm -4.30 pm
No Recourse to Public Funds
PositiveActionH Office Glasgow
11th June 2019
9.30 am – 12.30 pm
RIGHTS AND ENTITLEMENTS OF EEA NATIONALS
The rights of European Economic Area (EEA) migrants have been severely restricted over recent years leaving many without vital safety nets in times of crisis. Brexit may further threaten EEA nationals’ rights to live and work in the UK, even if they have lived in the UK a long time. For housing providers, local authorities and 3rd sector organisations it is more important than ever to be able to offer EEA tenants and service users excellent advice at the earliest stage, to help prevent unnecessary poverty, rent arrears and evictions.

You will be briefed on fundamental issues of housing, employment and welfare entitlements of EEA nationals and we will explore how your service users might prepare themselves to avoid possible threats of Brexit. Book online now here.

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RIGHTS OF REFUGEES AND ASYLUM SEEKERS – fully updated for the Immigration Act 2016  
This half-day training looks at the rights of refugees and asylum seekers in the UK. The Immigration Act 2016 will withdraw asylum support from refused asylum seekers with children and make significant changes to the support regime for all asylum seekers. Service providers and the Third Sector will be at the front line, supporting people made destitute or threatened with destitution by the provisions of the Act and this half day course will help them get the right information to their service users as early as possible.

Now that almost all Scottish Local Authorities are hosting refugees, service providers throughout Scotland should have an awareness of issues affecting refugees and asylum seekers. The course will explore how the asylum system works from the perspective of a claimant and the process involved in making a claim for asylum. The course will also explore the barriers faced by both refugees and asylum seekers building a new life in Scotland and their respective entitlement to services. Book online now here.

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*NEW* DISABILITY BENEFITS FOR MIGRANTS – The uncertainty of Brexit, the roll out of Universal Credit and the Home Office’s hostile environment policies are making life more precarious for migrants in Scotland and access to benefits is difficult at the best of times.

For migrants with disabilities access to the right benefits is vital for health and well-being – for housing providers ensuring their tenants have access to all the money available can make the difference between a tenancy thriving or failing. Our half day course covers presence and residence tests and strategies for supporting tenants and service users through the application process. Book online now here.

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**NEW** NO RECOURSE TO PUBLIC FUNDS –
While the Immigration Rules are more complex than ever, housing providers accommodate people with a very wide range of immigration statuses, from EEA nationals, to refugees with limited leave to remain, to people with work visas. Some tenants have full access to welfare benefits, some have limited access and some have “No Public Funds” stamps, but it is not always obvious which and circumstances change.
Maintaining tenancies in these circumstances can be difficult for everyone involved. Our half-day No Recourse to Public Funds workshop will help frontline workers identify a tenant’s current status, clarify what this means in terms of access to public funds and plan effective support where difficulties arise. Book online now here.

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EQUALITY AND DIVERSITY IN THE WORKPLACE
This half-day training outlines the fundamentals of how to create a respectful, supportive and inclusive working environment for a diverse staff and volunteer group. Initially we discuss and define the words ‘equality’ and ‘diversity’ to come to a shared understanding about their meaning. The Equality Act and its nine protected characteristics are briefly outlined and we look at the characteristics that are absent from the list. The course is highly participative and focuses on realistic scenarios of behaviour that could result in some people feeling that the workplace is a hostile environment for them. We discuss the type of language that can be offensive and excluding, and debate how to challenge such behaviour in a constructive manner. Examples of indirect discrimination are also described, to give delegates a clear idea of what changes should be made to accommodate the needs of a diverse staff group. Ask about In-House training here.

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EQUALITY AND DIVERSITY IN SERVICE DELIVERY
This half-day training outlines the fundamentals of how to develop a workplace delivering accessible services to a diverse service user group. We ask participants to discuss and examine the meaning of “equality” and “diversity”, outline the Equality Act’s protected characteristics. Through a number of realistic scenarios, participants are asked to examine common causes of indirect discrimination, where the lack of consideration of a certain group of people results in barriers to their accessing an organisation’s services. We ask participants to consider how their services might be experienced by service users from a range of diverse backgrounds to help identify barriers and ways of working towards equality of access. Ask about In-House training here.

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INTERPRETING CULTURE 
Our cultural background has a profound influence on each of us, affecting our thought processes and how we perceive the world, and impacting upon our values, beliefs and our behaviour at home and work. In this course we initially examine where culture comes from and look at examples of its extraordinary diversity. We then focus on our interactions with people from other cultures, to improve understanding, confidence and trust. A simple gesture or phrase can mean dramatically different things from one culture to another and can cause unintended embarrassment, confusion or even offence. We consider how others might interpret our behaviour and also examine our own interpretations, focusing on some of the areas that can cause division in our workplaces, such as: gender norms; perceptions of rudeness; and communication skills. Ask about In-House training here.

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**NEW** COMMUNICATING THROUGH INTERPRETERS
This half-day course is for anyone who sometimes needs to use an interpreter to communicate with people who do not speak fluent English. It is particularly relevant for frontline workers, team leaders and managers.
An interpreter often plays a crucial role when we work with customers who do not speak English. Without their assistance we would not be able to provide a service to a wide range of customers including refugees, migrants, some settled minority ethnic people and sign language speakers. But many workers find the experience of using an interpreter quite difficult. They are unsure of how to communicate, what the interpreter should and should not do and how to ensure that all parties fully understand each other. In this half-day course we clarify exactly what the interpreter’s role is, examine best practice in working with them, and discuss some of the ethical and professional issues involved.
Ask about In-House training here.

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TERMS OF BOOKING
  • You will be invoiced at time of booking.
  • Payment should be received before the date of the course.
  • Your membership must be valid to receive the 50% discount rate.
  • Cancellations received less than 3 days before the course will incur the full fee.
  • Cancellations received in the 7 days prior to the event will incur a 50% cancellation charge.
  • If an appropriate substitute participant can be found a transfer of the place can be made at no extra cost.
  • There is no VAT charge.

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