Training

Equality and Diversity courses

All Equality and Diversity courses are 4 hours long, split into two 2 hour sessions and are available to book as in-house courses only.

Communicating through interpreters

This half-day course is for anyone who sometimes needs to use an interpreter to communicate with people who do not speak fluent English. It is particularly relevant for front-line workers, team leaders and managers. An interpreter often plays a crucial role when we work with customers who do not speak English. Without their assistance we would not be able to provide a service to a wide range of customers including refugees, migrants, some settled minority ethnic people and sign language speakers. But many workers find the experience of using an interpreter quite difficult. They are unsure of how to communicate, what the interpreter should and should not do and how to ensure that all parties fully understand each other. In this half-day course we clarify exactly what the interpreter’s role is, examine best practice in working with them, and discuss some of the ethical and professional issues involved.

Equality and diversity in service delivery

Over two 2-hour sessions, this training outlines the fundamentals of how to develop a workplace delivering accessible services to a diverse service user group. We ask participants to discuss and examine the meaning of “equality” and “diversity”, outline the Equality Act’s protected characteristics. Through a number of realistic scenarios, participants are asked to examine common causes of indirect discrimination, where the lack of consideration of a certain group of people results in barriers to their accessing an organisation’s services. We ask participants to consider how their services might be experienced by service users from a range of diverse backgrounds to help identify barriers and ways of working towards equality of access. 

Equality and diversity in the workplace

Over two 2-hour sessions, this training outlines the fundamentals of how to create a respectful, supportive and inclusive working environment for a diverse staff and volunteer group. Initially we discuss and define the words ‘equality’ and ‘diversity’ to come to a shared understanding about their meaning. The Equality Act and its nine protected characteristics are briefly outlined and we look at the characteristics that are absent from the list. The course is highly participative and focuses on realistic scenarios of behaviour that could result in some people feeling that the workplace is a hostile environment for them. We discuss the type of language that can be offensive and excluding, and debate how to challenge such behaviour in a constructive manner. Examples of indirect discrimination are also described, to give delegates a clear idea of what changes should be made to accommodate the needs of a diverse staff group.

Interpreting culture

Our cultural background has a profound influence on each of us, affecting our thought processes and how we perceive the world, and impacting upon our values, beliefs and our behaviour at home and work. In this course, over two 2-hour sesssions, we initially examine where culture comes from and look at examples of its extraordinary diversity. We then focus on our interactions with people from other cultures, to improve understanding, confidence and trust. A simple gesture or phrase can mean dramatically different things from one culture to another and can cause unintended embarrassment, confusion or even offence. We consider how others might interpret our behaviour and also examine our own interpretations, focusing on some of the areas that can cause division in our workplaces, such as: gender norms; perceptions of rudeness; and communication skills. 

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