Annual Report 2016-17

Who we are

An independent, anti-racist homelessness and human rights charity (SC027577) dedicated to supporting refugees and migrants to rebuild their lives.

We believe in a society where everyone has the right to live stable and fulfilled lives, free from poverty, homelessness or inequality.

What we do

We assist refugees seeking sanctuary from war and persecution to overcome crisis situations, for example, the removal of basic human rights such as refuge, shelter, the right to work or hold a bank account.

We provide proactive advice, emergency support and free shelter to those at risk of destitution through Room for Refugees.

We provide pre-eviction advice to asylum seekers about to be evicted from asylum accommodation.

We support migrants to know their rights, secure paid work and stabilise their lives. We assist established ethnic minority communities to overcome bad housing.

We support victims of racist harassment and hate crime, and successfully challenge council homelessness decisions.

We provide signposting, proactive casework, emergency humanitarian support to assist refugees and asylum seekers to rebuild their lives quickly and stand on their own resources.

We offer welfare advice and money skills to refugees and migrants to assist in their resettlement in Scotland. We provide volunteering and training.

We lead human rights campaigns and humanitarian appeals. We persistently challenge anti-immigrant and anti-refugee sentiment, and the indefinite detention of innocent families and individuals. In all these areas we use our expertise to effect policy change.

We will help in all these ways until we have a society that treats everyone fairly, respects people’s human rights and leaves no one destitute.

Support our work

To continue this work, we depend on the financial support of government, charitable trusts, our members, trade unions and academic bodies and individuals from all sections of society.

Regular donations help us plan out support for those in greatest need. To give regularly, or a one off donation, go to

If you are an organisation sharing our values and would like to become a full or associate member, please visit:

Tel +44 141 353 2220


Latest News

Serco’s plans to evict 300 asylum seekers onto the streets of Glasgow

Refugee homelessness charity, Positive Action in Housing, has condemned plans by Rupert Soames’ Serco group to evict 300 asylum seeker families and lone men and women, many of whom are fleeing war or persecution in Syria, Iraq and Afghanistan, onto the streets of Glasgow. Robina Qureshi, Director of Positive Action…

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A 43 year old care home worker and single mother is about to lose her job and home because of the hostile environment


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3 days ago

Positive Action in Housing

Burning SERCO’s eviction letters to 330 destitute refugees and asylum seekers See MoreSee Less

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3 days ago

Positive Action in Housing


“No organisation over the years and at the present day has given more support to destitute asylum seekers than @PositiveActionH Why not a penny for them ?”

“Otherwise good announcement by Aileen Campbell MSP spoiled by omission of @PositiveActionH, organisation I’ve known and admired for over 20 years since Housing Minister days, who’ve done more than any other organisation from early 2000s till today to support destitute asylum seekers.”

Thank you Malcolm Chisholm, former Scottish housing minister, for getting why this decision announced Friday was so wrong. And thanks also to Lesley Riddoch, Dennis Canavan, Lesley Orr, Suzie Scott, Tam Dean Burn, Mohammad Asif, Richard Haley, Paul Sweeney MP, Josephine Haythornthwaite OBE, Alison Swinfen OBE, Mike Dailly and Selina Hales for asking questions. Several Glasgow MSPs and Civil servants have agreed with us privately too.

Decisions made should be transparent, accountable and seen to be fair. Funding should go where the work is being done and producing results. Grassroots organisations doing real work are often too busy to be promoting themselves to government.

Our staff and volunteers were devastated to see our work be so overlooked when our sleeves are rolled up directly assisting destitute refugees and asylum seekers being evicted by SERCO. Commendation is appreciated but this charity’s work does not run on fresh air alone. To be excluded from funding like this does not merit our silence and we intend to pursue this to a satisfactory conclusion.

Robina Qureshi


Positive Action in Housing plays a lead role in averting destitution in Glasgow, and helping people find resolution through a highly proactive crisis intervention programme.

We have spent 16 years providing emergency shelter , crisis grants and resolution for destitute refugees and asylum seekers.

Our key service users are destitute refugees and asylum seekers at constant risk of eviction by SERCO.

Our work has been described as a lifeline. We provide a safety net for people at risk of homelessness and destitution, which ultimately helps to rebuild their lives.

Our Lifeline service works with people to access emergency shelter (Room for refugees), crisis grants (Emergency Relief fund) and our proactive casework provides the breathing space to assess their legal rights and options.

* In 2017-18, we provided emergency crisis support and shelter to 1,400 asylum seeking families and individuals.

*We distributed £62K of crisis grants to those at risk of destitution.

*At any one time we shelter between 70 and 100 families or individuals each night in the homes of volunteer “hosts” through our room for refugees accommodation hosting.

*We arranged 45,000 nights of continuous shelter, worth over £2M in crisis support costs.

Our leading role in supporting destitute refugees and asylum seekers in Glasgow was recognised by the scottish Parliament. We were asked to give evidence to the Scottish Parliament’s Equalities and human Rights Committee in May 2017 and June 2018. Our destitution work in Glasgow was further highlighted in the Equality and Human Rights Committee’s report, “Hidden lives – New Beginnings”. See MoreSee Less

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