Information for Caseworkers

Who we help

  • Refugees fleeing war or persecution, for example, Syria, Palestine, Eritrea, Iran,  Iraq, Afghanistan, Rwanda  and Zimbabwe
  • People seeking asylum who have been forced into destitution or are at risk of destitution.
  • Syrian refugees fleeing the war, and families and individuals from many other countries too.
  • Migrants and asylum seekers without recourse to funds,  who have been left destitute for months or years because of administrative delays with their cases.  We assist those who thought noone would step forward to help.

Our main criteria is that you, the caseworker know your client well enough to make a referral. And that your organisation can vouch for your client as someone who is safe to be referred to our scheme, and to live peaceably with respect in someone else’s home as a guest, following their ground rules.

As a caseworker, you will play an active involvement in the hosting process and to ensure there is a smooth entry and exit date from the host’s home, and to assist your client to progress their case and move onto  independent living arrangements.

If you have already registered for an account to make referrals, log in here to make a referral.

What we offer

  • A free service for experienced homelessness caseworkers with a vested interest in ehlping their clients transform a hopeless situation into a bright positive future!
  • Over 13 years of refugee hosting expertise and a thorough experience of doing casework with those who are destitute or at risk of imminent destitution.
  • More than 4,000* volunteers ready to provide free shelter in their homes. The length of stay varies from around one month to over two years in some cases. The quality of accommodation is extremely high and hosts are visited and screened before a hosting goes ahead.
  • 83% of our “hosts” are in every part of Scotland, England, Wales and Northern Ireland.  Around 13% are in the U.S.A. (We strongly encourage U.S. based caseworkers from refugee organisations to apply for accounts with us).
  • Our hosts have registered their details with us to provide a home for a refugee family or individual in need, and this system lets homelessness caseworkers assisting refugees and those seeking asylum who have no accommodation or  recourse to funds to quickly and efficiently refer “guests” for hosting with our volunteers.

The Referral process

  • We provide you with a simple online form to refer  new clients for the first time. You can also refer previous clients again for hosting with another volunteer, perhaps towards the end of a stay or if circumstances have changed. We also provide a history of all your past clients you have referred in the past, so you can see the progress and outcome of previous and ongoing cases.
  • Each caseworker in your organisation who needs to refer clients will get an individual account, allowing them focus on the clients they are referring.
  • *If you are an interested referral agency anywhere in the UK, (or Western Europe, the U.S. and Canada), please apply for accounts here:

Red lines

  • If your client has recourse to funds or other support, or other options with friends, family etc. do not refer to this scheme.
  • If your client has substance misuse issues, a history of violence or criminality, or may be disruptive to the lives of our hosts, do not refer.
  • If your client turns down an offer from our scheme, our caseworkers’ time that might be spent on actual emergencies will have been wasted, and your account is at risk of deactivation.

Our current* list of referral partners:

  • Aberdeenshire Council Aberdeen
    Action for Refugees in Lewisham London
    Alison Thewliss MP Glasgow
    Ashley Community Housing BS5 0HE
    ASSIST Sheffield
    Bail for Immigration Detainees London
    Birmingham Hall Green constituency London
    Body and Soul London
    Bridges Programmes Glasgow
    Brighton Migrant Solidarity Hove
    Bristol Citizens Advice Bristol
    British Red Cross (Bristol) Bristol
    British Red Cross (Chelmsford) Chelmsford
    British Red Cross (Leeds) Leeds
    British Red Cross (London) London
    British Red Cross (Luton) Luton
    British Red Cross (Maidstone) Maidstone
    British Red Cross (Milton Keynes) Milton Keynes
    British Red Cross (Newport) Newport
    British Red Cross (Portsmouth) Portsmouth
    British Red Cross (Woking) Woking
    British Red Cross Refugee Services (Glasgow) Glasgow
    Camden Family Services and Social Work London
    Carlisle Foodbank Carlisle
    CEO – Cambridge Ethnic Community Forum Cambridge
    Children and Families Social Work, Falkirk Falkirk
    Community Infosource Glasgow
    Community Systems Limited Wembley
    Coram Voice London
    Cornerstone Day Centre Manchester
    Creative Youth Network BRISTOL
    Crisis London
    DASH Huddersfield Huddersfield
    DASS and SRC Glasgow
    Devon and Cornwall Refugee Support Plymouth
    Drumchapel Citizens Advice Bureau Glasgow
    Drummond Miller Glasgow
    Duncan Lewis Solicitors Middlesex
    Ed Miliband MP Doncaster
    Ethnic Minorities Law Centre Glasgow
    Freedom from Torture Glasgow
    Freedom from Torture London
    Freedom From Torture North West Manchester
    Gatwick Detainees Welfare Group Crawley
    Glasgow Campaign to Welcome Refugees Glasgow
    Glasgow City Mission Glasgow
    Glasgow Clyde College Glasgow
    Glasgow Night Shelter Glasgow
    Glasgow Vineyard (Storehouse) Glasgow
    Govan & Craigton Integration Network Glasgow
    Greater Pollok Integration Network Glasgow
    Hackney Migrant Centre London
    Haringey Migrant Support Centre London
    Helen Bamber Foundation London
    Hestia London
    Homelessness Prevention Initiative – Central and North West London NHS Foundation Trust London
    Hope Housing Bradford
    Hope Housing Training and Support Bournemouth
    Humanity Crew Haifa
    Independent – Catherine Wren Bristol
    Integrated Care Network London
    Islington Centre for Refugees and Migrants London
    Just for Kids Law London
    Kent Refugee Help Kent
    Kirsten Oswald MP Thornliebank
    Lanarkshire Rape Crisis Centre Hamilton
    Latta & Co (Glasgow) Glasgow
    Leeds Asylum Seekers Support Network Leeds
    Lewisham Refugee and Migrant Network London
    Margaret Ferrier MP Cambuslang
    Martha House London
    McGlashan MacKay Solicitors Glasgow
    Medical Justice London
    Medical Justice London
    Migrant Help Dover KENT
    Migrants Organise London
    NHS and Friends Twickenham
    NHS Greater Glasgow & Clyde Springburn
    North East London Migrant Action London
    North of England Refugee Service Newcastle upon Tyne
    Notre Dame Refugee Centre London
    Nottingham and Nottinghamshire Refugee Forum Nottingham
    One Housing Group London
    Oxford City of Sanctuary and Emmaus Oxford Oxford
    Paiwand Afghan Association London
    Paragon Law Nottingham
    Paul Hamlyn Foundation London
    Positive Action in Housing Glasgow
    Prisoners of Conscience Appeal Fund London
    Project 17 London
    Queens Park Church Glasgow
    RAY -Refugee Action York York
    REACHE North West Salford
    Reache organisation Manchester
    Refugee & Migrant Centre Wolverhampton
    Refugee Action (London) London
    Refugee Action Kingston Kingston upon Thames
    Refugee Council London
    Refugee Support Devon Exeter
    Refugee Survival Trust Glasgow
    Revive Manchester Manchester
    RH & Co. Solicitors Glasgow
    RISE CIC kingston
    Riverhouse Trust Hammersmith
    Rochdale Boroughwide Housing Rochdale
    Room 2 Heal London
    Rt. Hon. Ann Clwyd M.P. Aberdare
    Samphire Dover
    Sante Refugee Mental Health Access Project London
    Scottish Detainee Visitors Glasgow
    Scottish Disability Equality Forum Alloa
    Scottish Guardianship Service Glasgow
    Scottish Refugee Council Glasgow
    Sharedydd Cardiff
    Sikh Sanjog Edinburgh
    Slough Refugee Support Slough
    SOAS Detainee Support London
    Sola Arts Liverpool
    South London Refugee Association London
    Southwark Day Centre for Asylum Seekers London
    Spark2Life London
    St Mungos London
    Stepping Stones for Families Glasgow
    Streatham Drop-in Cemtre for Asylum Seekers and Refugees London
    Terrence Higgins Trust Glasgow
    Thames Reach homeless organisation London
    The Bridges Programme Glasgow
    The Connection at St Martin’s London
    The Migrant’s Law Project, Islington Law Centre London
    The Passage London
    The Rock Trust Edinburgh
    The Unity Centre Glasgow
    The Well (Glasgow) Glasgow
    Trinity Centre Cardiff Cardiff
    Trust Women’s Project London
    Waverley Care African Health Project Glasgow
    Wilson Solicitors LLP London
    Young Roots Croydon

*October 2016

If you have already registered for an account to make referrals, you can log in to make a referral.


Can you please confirm if hosts are checked by DBS or Disclosure Scotland?

Some of our hosts have had background checks and some aren’t. For those who are not, we have a system of checks and balances in place to minimise risk and ensure we are satisfied that a hosting can go ahead.  If the potential guest is a vulnerable person and includes children, then we will insist on enhanced disclosures before moving forward. We may also insist on more detailed checks being carried out by the caseworker before proceeding. We want to maximize safety.  We want to minimise delays in a crisis situation, so it’s a careful balancing act and we will work with the caseworker to ensure the placement is safe to go ahead.